Spread on the 7 floors are the 269 guestrooms. The rooms are categorised as Deluxe or Executive Rooms and Suites. Rooms view either to the Hanoi Opera House or to the city. All are decorated with Vietnamese interiors and has a king or twin bed configurations. On the executive and regular floors, the suites view to the city of Hanoi.

All rooms are appointed with 180 angle door viewer, air conditioning units, audible alarms, automatic door closer, ensuite bath, complete bathroom amenities, bathrobes, hand held shower, hairdryer, complimentary beverage, in-room safe, smoke detectors, telephone with auto wakeup; voice mail and data port, cable TV, work desk, coffee making facilities and so much more. In addition to the facilities in the regular rooms, the suites are completed with fax machine, internet access, kitchenette.

Connecting rooms are available. The hotel has non-smoking rooms for specific guest requirement and accessible rooms for the differently-abled guests.

Executive Floor Rooms and Suites enjoy additional benefits like exclusive check-in/out at the Executive Floor Reception, welcome drink and facial towel upon arrival, complimentary buffet breakfast in the clubroom, all day complimentary refreshments, happy hours with cakes from 3 pm to 5 pm, pre-dinner cocktails with hors d'oeuvres from 6 to 8 pm, Internet and computer access in the clubroom, additional bathroom amenities, complimentary use of meeting room (depending on availability), pressing of 1 suit a day is free of charge, newspapers and magazines and butler service upon request with minimal cost.

Dining would never be a problem with the 5 food and beverage outlets of the hotel. The Turtle's Poem is known to be Hanoi's number 1 Cantonese restaurant. It has 5 private rooms and offers an array of a la carte cuisine and dim sum. The Cafe Opera features fresh pastry and bakery goods. The Chez Manon is a modern 150 seater brasserie, specialising in grills and rotisserie items and a good selection of Vietnamese specialties too. Jj's Sports Bar has a big screen that shows special sports coverage, game of pool and darts while enjoying fancy drinks. For light snacks and beverages, the lobby lounge is the perfect place to visit.

Travelling executives will be delighted to know that the hotel is equipped with a business centre that offers full secretarial service. Multilingual personnel, 2 executive floors to cater for the special needs of businessmen, executive boardroom, clubroom lounge and meeting rooms are other corporate necessities that the hotel provides for. The hotel takes pride of having an oval shaped ballroom, that looks like a ship on a dock, with up to 650 standing capacity and smaller meeting rooms for conventions and special functions.

Swimming pool, fitness and health centre and spa complete with sauna and whirlpool are few examples of recreational faclities available in the hotel. Tennis, squash and golf can be arranged through the hotel's staff.